• Round-trip economy-class flights, including fuel surcharges, airport improvement fees, security charges, transfer, arrival, and departure taxes.

• Deluxe highway motor coach transportation (where applicable, when requested as the sole mode of transportation)

• Accommodations in hotels with private bathrooms, generally roomed in triples or quads unless otherwise indicated on your itinerary.

• Continental breakfast and dinner daily in Europe, as specified. For non-European destinations different meal plans may apply

• Lunches on cruise ships (where applicable)

• Comprehensive sightseeing tours and excursions led by licensed local guides and cultural activities as specified.

• Airport transfers and transportation between destination cities

• Select entrance fees and theatre tickets as specified.

• A Tour Director available 24 hours a day for all tours, from when you arrive at the airport of the first city on your tour itinerary until you depart from the airport of the last city on your tour itinerary, except where specified.

• Support from EF offices worldwide.

• Walking tours, orientation tours, and Tour Director-led sightseeing as specified.

• Transportation to and from walking tours via coach or public transportation – Cruises, trains, and ferries as specified.

• Customary gratuities for tours travelling within North America (for your Tour Director, local guides, and coach drivers)

• 24-hour worldwide emergency service

• EF’s Peace of Mind Program

• EF backpack and luggage tag for each tour

• Preliminary processing services by EF staff

• Dedicated pre-tour support from our Canadian team.

• All applicable sales taxes, including HST/GST where applicable (limited to domestic tours only)

• For residents of Quebec: Office de la protection du consommateur (OPC) Travel Agent Compensation Fund (FICAV) effective January 1, 2024, the contribution of $1.00 per $1,000 will be rebated.

• Beverages and lunches (except where specified)

• Optional excursions (except where specified)

• Group leader arranged activities, merchandise, material, services

• Transportation to free-time activities and Group Leader arranged activities

• Expenses caused by airline rescheduling, cancellations or delays caused by the airlines, bad weather, or events beyond EF’s control

• Any applicable baggage fees charged by the airlines

• Adult supplement, roomed in twin accommodation (if applicable)

• Rooming supplement (when applicable)

• Global Travel Protection Plan

• Cancel For Any Reason (CFAR) Insurance Add-On

• Customary gratuities for tours travelling outside North America for your Tour Director, local guides, and coach drivers (except where specified)

• Passport, visa, vaccinations, reciprocity fees, or any other fees associated with entry to or exit from a specific destination

• Porterage

We believe that all students should have the opportunity to travel, which means we do everything we can to keep our program prices affordable. One of the ways we do that is by combining groups to fill a tour bus, so that all travellers help cover the cost of the bus, the Tour Director, local guides, etc. Consolidating groups also allows travellers to meet students from other schools, although groups may not be at the same age level. Program Prices are based on a minimum of 35 full-paying travellers, with the exception of some Customized Tours and private groups. To qualify for these prices, we may combine smaller groups into a larger one to achieve the required number of travellers. Group travel requires flexibility. Depending on your group’s size, you may be combined with other groups and travel together on the same tour. To best serve the group as a whole, your requested tour dates and itinerary may be modified. This is why we ask for a range of dates during which your group is able to travel.

EF’s group travel model requires flexibility within a 5-day window—two days before and two days after your requested departure date. This allows EF to adjust travel dates as needed within this range at no extra cost.

For additional fees, the following options are available:

Specific Date ($150 fee per traveller): Guarantees travel on a specific chosen date.

Two-Day Flexibility ($75 fee per traveller): Reduces the flexibility period to one day before or after the requested tour date.

If we are unable to consolidate your group on your chosen tour, we will offer you a comparable tour. The new tour’s Program Price will apply. Please keep in mind that the replacement tour may not include all countries on the original tour. In the event we cannot offer for booking a tour comparable to your first-choice tour, travellers can opt to receive a full refund. Once a program is booked, EF’s Standard Cancellation Policy applies. EF defines a comparable tour as having 50% of the same overnight destinations as your requested tour.

It may become necessary to modify aspects of your itinerary or to make modifications or substitutions of certain activities or entrances due to reasons outside of EF’s control. Sometimes this involves changing the order in which cities are visited, altering your length of stay in a city or country/destination, using an alternate airport, substituting or omitting or specific inclusion or activity, or changing the departure, arrival, or return date of a tour. If a date change made by EF results in increases to the Program Price, EF will absorb the increased costs. Some tour inclusions may be unavailable on certain dates, especially holidays or peak travel periods. In such cases, we may have to substitute different inclusions or change the order in which they occur. Your final tour itinerary and travel dates will be confirmed approximately two months prior to departure. In enrolling on a group travel program, you are also making the decision to travel with your chosen Group Leader who retains the ability to change the requested tour itinerary or travel dates, on your and your group’s behalf. Once a tour commences, itineraries cannot be changed by the Group Leader or any tour traveller. Tours are designed for students, as reflected in the pacing, accommodations, and other aspects of the tour. EF reserves the right to make any changes as necessary. Should the tour itinerary or travel dates change after enrolment and a traveller no longer wishes to participate in the new tour, EF’s standard cancellation fees will apply.

If your group wants the privacy of your own tour bus and a Tour Director just for your group, the Group Leader can choose for the group to travel as a private group. This option is available for an additional fee, which varies based on the final number of full-paying travellers, per bus. Please note that all Customized Tours will be considered private groups and travellers will be charged according to group size. If your group fills a standard-size tour bus, the private group option is free. The itinerary may not be modified while on tour (i.e. you do not have the tour bus at your disposal), however Group Leaders are able to make certain tour modifications prior to 180 days prior to departure. Although your base itinerary will include only your group, you may be consolidated with others during optional excursions. Also, due to flight and hotel availability, we require the same departure date flexibility as described above. Let EF know prior to your first enrolment if you would like to be a private group.

If your group is travelling on a customized tour, you will automatically be travelling as a private group. The tour price for your customized tour can fluctuate based on your group size and will be finalized based on the number of paying travellers at the time of departure.

Group Leaders should encourage travellers to apply as soon as possible because tours tend to fill up quickly. Applications must be received by EF by 110 days prior to departure, including chaperones/free place travellers. Travellers should provide complete first, middle, and last names, gender marker, and dates of birth as they appear (or will appear) on their passports.

If you’re enrolling or have cancelled and are re-enrolling after 110 days to 45 days prior to departure, your application is considered a Late Application, including chaperones/free place travellers. Once we have received your full payment by credit card including a non-refundable $145 Late Application Charge, you will be placed on a Late Application List while we check bus, hotel, and flight availabil-ity. If we are unable to place you on a tour or offer you an alternate flight to meet up with your tour, you will receive a full refund. If a traveller is moved from an active tour to a waitlist and subsequently cancels, they will be charged a cancellation fee based on the previous tour’s cancellation timeline. If we are unable to find flights with our contracts, we may be able to offer you a flight option at an increased cost. We may also offer you the option of arranging your own flight and buying the landonly portion of your tour. In some cases, entrance tickets and optional excursions may no longer be available to a late enrolling traveller.

EF is committed to supporting all travellers where possible. All requests for reasonable accessibility accommodations or service animals must be submitted to EF as soon as possible at the time of enrolment, or at the latest by 110 days prior to departure. If you enrol after this deadline (within 110 days prior to departure), you must submit any requests immediately upon enrolment. Requests made after the deadline, or late enrolments requiring accommodations, will be reviewed on a case-by-case basis; however, due to operational limitations, EF may not be able to accommodate these requests. If we cannot meet your accessibility requirements after this point, EF’s standard cancellation policy will apply. Communicating your needs early helps us evaluate whether an accommodation is possible and helps provide the best possible travel experience.

Each traveller must provide EF with their first, middle (if applicable,) and last names, gender marker and date of birth exactly as they appear (or will appear) on their passport. Any changes after 110 days prior to departure are subject to a minimum fee of $200, plus any additional fees from the airline(s) or may be impossible to accommodate. This may also result in a different flight itinerary from the rest of the group and travellers younger than 15 years old are not permitted to travel without the group unless accompanied by an adult. If the traveller’s first, middle, and last names on the ticket do not match their passport exactly, they may be denied boarding by the airlines. Travellers who have not yet applied for a passport should provide their full name and date of birth as they appear on their birth certificate.

Applications and payment can be submitted to EF in any of the following ways:

Online (recommended for fastest enrolment)
eftours.ca/enrol

Phone
1-800-263-2806

Please note all calls may be recorded and/or transcribed for training and quality assurance purposes. For your convenience, travellers are automatically enrolled in paperless billing. Travellers who prefer to receive invoices by mail may request this by calling 1-800-263-2806 or by logging into their account at eftours.ca.

The $199 enrolment deposit is required to enrol on a waitlist. If the applicant enrols on the waitlist, and then space becomes available on the tour, the traveller will be automatically added to the tour and their account will be Active. EF’s payment plans, and cancellation policies apply immediately. If space is not available or if the traveller cancels from the waitlist, the $199 enrolment deposit will be refunded. If payment is not made at the time of enrolment or fails, and no action is taken by the traveller within 72 hours of signing up, the account will be cancelled, and the spot will be forfeited.

Applications for children 10 years of age and under are subject to individual review. Travellers aged 6 to 10 must each have an adult chaperone other than the Group Leader and will have to room with an adult in a twin room (two beds) and pay all applicable charges. Children under the age of 6 are not allowed to travel on an EF tour.

EF’s Program Prices are based on student rates for transportation, admissions, accommodations, etc. We welcome adults, anyone 20 years old or above, while on tour, but have to charge a per-person fee of $110 per night of the tour, to cover the difference between student and adult rates (except where specified). Adults will pay an additional $60 per night for the sea portion of their tour on overnight ferries and cruises. While EF does its best to honour all rooming preferences, specific configurations may not always be available on cruises or ferries due to limited cabin types and onboard restrictions. Group Leaders have the right to refuse or cancel an adult’s registration at their sole discretion. EF reserves the right to conduct a background check on all adult travellers either directly or through a reputable supplier and to refuse travel if, in EF’s sole discretion, it determines the results pose a risk to the group’s safety or wellbeing, or for failure to complete the background check prior to travel. For more information, visit www.eftours.ca/help-centre/safety/background-checks.

Each traveller is solely responsible for obtaining and paying any cost associated prior to departure a valid passport, applicable visas/electronic travel authorizations (i.e., ETA and ETIAS), and any other required travel documents, as well as verifying and satisfying the entry and exit requirements necessary for each destination of the tour itinerary. This may include required medical documents, testing, or proof of vaccinations. Travellers may also be required to show proof of health/repatriation insurance, accommodation or funds while entering countries with-in Europe’s Schengen zone and/or for entry into other countries. Entrance requirements change frequently in all destinations, and travellers should consult official government sources for an updated list of requirements for their destination(s) throughout the pre-departure process. For tours travelling outside of Canada, travellers will need to provide passport information to EF by 110 days prior to departure. All passports must be valid for at least six months following the tour’s return date. Non-Canadian citizens will need to contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements. Remember to check your itinerary carefully for all countries that you will visit or pass through, including transfers between airports in foreign countries and re-entry into Canada. Visit the Government of Canada travel website at travel.gc.ca for the most up-to-date requirements. If a traveller is unable to obtain these travel documents or meet any applicable entry or exit requirement, EF’s Standard Cancellation Policy will apply, and travellers will be solely responsible for any incurred expenses. Please note that entry into another country may be refused even if the required information and travel documents are complete.

Please visit travel.gc.ca for the most up to date vaccination recommendations.

If your passport indicates “X” as a gender marker or specifies the sex as “X” (unspecified), you may encounter entry restrictions in countries that do not recognise this gender marker. Check the Travel Advice and Advisory for each destination and transit country to determine potential entry restrictions. In some cases, even with an “X” gender marker on your Canadian passport, you might still need to provide binary sex information (Male or Female) while travelling. If you have legally changed your name, you must apply for a new passport. For more information on updating your passport, including the gender identifier, as well as 2SLGBTQI+ travel safety and advisories, visit travel.gc.ca/travelling/health-safety/lgbt-travel

Travellers can protect their investment from the unexpected with the offered Global Travel Protection Plan. Please visit eftours.ca/coverage or contact Traveller Support at 1-800-263-2806 for details.

We understand that plans can change due to unforeseen circumstances. That’s why travellers who have purchased the Global Travel Protection Plan are offered the optional Cancel for Any Reason (CFAR) Insurance Add-On. Travellers who cancel up to 24 hours or more before departure for any reason not covered under the Global Travel Protection Plan can claim up to 80% of their cancellation fees. The Global Travel Protection Plan and the Cancel for Any Reason Insurance Add-On are only available, and can only be removed, for up to 30 days after enrolment on your EF Tour. The Global Travel Protection plan and CFAR Insurance Add-On are underwritten by Zurich Insurance Company Ltd (Canadian Branch). Please visit eftours.ca/coverage or contact Traveller Support at 1-800-263-2806 for more details.

EF reserves seats with major commercial or charter airline carriers, including Air Canada, Air France, Aer Lingus, Air New Zealand, Air Transat, American Airlines, British Airways, Austrian Airlines, Delta, Iberia, KLM, LATAM Airlines, Lufthansa, Qantas, SAS, Swiss, United, Virgin Atlantic, WestJet. Our contracts do not allow upgrades, stopovers, or the accrual of frequent flier miles. Some countries may require aircraft insecticide treatment for inbound foreign flights. A list of such countries is available from Transport Canada at tc.gc.ca. EF reserves seats on FAA, or similar international governing body, certified commercial and charter airline carriers.

EF always strives to provide the most direct route to your destination based on flight routings and seat availability. We cannot guarantee non-stop or direct flights.

Yes, you must follow the exact flight itinerary as booked by EF. Should you choose not to travel on any portion of your flight itinerary, you cannot resume your travel at a subsequent departure point, and your remaining flights will be cancelled automatically by the airline. You will also be responsible for any costs incurred as a result of not completing your itinerary.

Depending on seat availability and the size of the plane, we may not be able to accommodate all members of a group on the same flight. Group size may also impact our ability to book all travellers on the same flight itinerary. In some cases, groups may have a domestic and/or international overnight, layover, and/or bus transfer due to space availability, routings, and legal connection times. EF is not responsible for airline schedule changes, or mechanical-, weather-, or capacityrelated flight delays.

Seating arrangements and upgrades are at the sole discretion of the airlines. Seats will be assigned upon check-in.

Flights to and from the following destinations may originate/end at any of the airports in that vicinity.

Canada

• Québec City or Montréal

• Montréal or Ottawa

• Penticton or Kelowna

• Fredericton, Moncton, or Saint John

• Charlottetown or Moncton

Europe

• Glasgow or Edinburgh

• Milan, Venice, or Bologna

• Split or Dubrovnik

• Paris or Brussels

• Heathrow, Gatwick, or London City

• Charles de Gaulle or Orly

• Linate or Malpensa

• Cork, Shannon, or Dublin

Asia

• Narita or Haneda

• Incheon or Gimpo

• Itami or Kansai

Destinations with more than one airport will use the local airports interchangeably as needed. For example, New York: Newark, LaGuardia, or JFK.

Anyone younger than 18 years old travelling apart from the group without an adult companion must contact each airline on the minor’s itinerary and may need to register as an unaccompanied minor per the airlines’ policies. Any resulting fees will be assessed by the airlines and are the responsibility of the traveller. Travellers younger than 15 years old are not permitted to do individual special travel unless accompanied by an adult travelling on the tour. Additionally, travellers younger than 18 years old are not permitted to travel land-only unless accompanied by an adult travelling on the tour. Travellers under 18 and are not accompanied by an adult travelling on the tour must be on the same departure flight as the rest of the group

EF can provide stay-ahead/stay-behind options, alternate departure airports, and land-only tours for individual travellers or the whole group. If you have requested special travel arrangements, EF cannot guarantee that you will fly with your group in either direction. Please note that the deadline for Special Travel Requests is 120 days before departure. Special Travel Requests cannot be confirmed until the group’s tour and dates are confirmed approximately 70 days before departure. Please get in touch with Traveller Support 1 800 263 2806 for more details and instructions on where to find the required documentation.

Where possible, EF will provide altered flight and/or land arrangements for a group of at least ten paying travellers plus the Group Leader. Each traveller will have to pay any additional air and/or land costs. The Group Leader should submit one request for the whole group, which needs to be received prior to the first enrolment.

We ask individual travellers to inform and receive permission from their group leader regarding their special travel request. Individual special travel requests should be submitted online at eftours.ca or by sending the completed form back to our Traveller Support Team by 120 days prior to departure, only after approval from the Group Leader has been obtained. Please keep in mind that you should not make any actual arrangements— such as booking a flight or hotel—until your final tour itinerary and departure date have been finalized (around 70 days prior to departure). A $95 service fee plus any additional air and/or land costs will be charged. Travellers younger than 15 years old are not permitted to do individual special travel unless accompanied by an adult travelling on the tour. Travellers under 18 and are not accompanied by an adult travelling on the tour must be on the same departure flight as the rest of the group.

Individual stay-ahead/stay-behind option: Where possible, EF will provide altered flight arrangements, according to a traveller’s request. Travellers are responsible for making their own arrangements to and from the hotel or airport as well as all land arrangements pertaining to their individual itinerary.

Alternate departure airports: Program prices are based on group departures. If an individual chooses to fly out of a different airport than the group, the program price of the alternate airport will apply. Travellers must depart from and return to the same domestic airport. Travellers are responsible for making their own arrangements to and from the hotel or airport as well as all land arrangements pertaining to their individual itinerary.

Land only travel: The land-only travel option allows travellers to purchase the land portion of the tour without flights, so they can arrange their own air-fare separately from EF. Travellers choosing Land Only are responsible for coordinating their own f lights to align precisely with the group’s arrival and departure times. EF does not provide airport transfers or supervision for land-only travellers outside of scheduled group activities. Travellers must confirm their flight schedule with EF before booking to ensure it matches the tour itinerary. If a land-only traveller’s flight is delayed or cancelled, EF is not responsible for any missed activities or additional costs. Travellers must be 18 years of age or older to select the land-only option on their own. Travellers under 18 years old may only select the land-only option if they are accompanied on all flights by an adult chaperone who is also enrolled on the tour. A responsible adult (not the Group Leader) must accompany any traveller under 18 who chooses the land-only option. EF reserves the right to confirm the travel plans of travellers under 18 to ensure they meet EF’s safety and supervision standards.

EF offers these exciting activities as a supplement to what’s already included on your itinerary. Most Group Leaders will make the group level decision to include or prohibit optional excursions. Individual travellers are not able to include an excursion that their Group Leader has prohibited.

The group level decision to purchase optional excursions must be requested by 110 days prior to departure. Please note that quoted optional excursion prices are subject to change prior to their purchase.

If EF must cancel an optional excursion during a tour (due to site closure or low enrolment, for example), you will be refunded the full price of the optional excursion upon your return. To receive a refund for an optional excursion that you simply no longer wish to be enrolled in, you must let us know 110 days prior to departure after this date the optional excursion can no longer be cancelled.

Rooming reservations are made based on the gender identified on your passport. We will work to accommodate your rooming preferences related to your sexual orientation, gender identity, gender expression and sex characteristics (SOGIESC). If you are travelling with a Gender X passport, please contact us to communicate your rooming preference. If you have specific mobility, accessibility, or additional rooming needs (for example, wheelchair accessibility or ground-floor rooms), please notify EF of the request as early as possible, and at the latest by 110 days prior to departure. This allows us to confirm whether appropriate accommodations are available in advance. Group Leaders will handle final rooming assignments for all travelers at the hotel. Please ensure that all rooming requests are submitted by 110 days prior to departure.

Students will room in triples or quads with others of the same gender from the entire tour group. This may require that students from different schools/groups room together. Rooms may contain two double beds (beds for two people), and two students may be expected to share each bed. On cruises, student rooming is only available in quads.

Students may request twin accommodations (a hotel room with two single beds) for the following additional charges:

• $40 per hotel night per student

• $200 per ferry or cruise night per student

Adults are placed in twin accommodations (a hotel room with two beds) with another adult of the same gender from the entire tour group. This may require that adults from different schools/groups room together.

Adults can request double-bed accommodations (a room with one bed for two people) by simply providing EF with the name of their roommate by 110 days prior to departure.

Adult travellers can request a single room for an additional $40 per cruise, ferry or hotel night. This fee is in addition to the standard adult supplement fees covered on the previous page. Subject to cruise, ferry, or hotel availability

Each tour begins with the take-off from the departure airport and ends when the flight lands at the return airport. For those making their own flight arrangements, the tour begins upon arrival at the first EF hotel and ends upon departure from the last EF hotel, according to the itinerary. The official length of an EF tour does not include stay-ahead, stay-behind, or any optional periods or activities when travellers are not escorted by a Tour Director.

EF cannot refund tour components that are missed due to weather conditions or airline delays. If your tour starts later than scheduled for these reasons, your tour start date is still considered the date that you were originally scheduled to depart. (For example, if your tour is 10 days and is delayed for two, no refund will be provided for components missed for those first two days.)

EF recognizes that some travellers may have severe food allergies. EF will do its best to ensure that all our suppliers are aware of the situation and will try to accommodate any special needs but cannot guarantee that any accommodations will be able to be made. All travellers and parents and/or guardians of minor travellers agree and acknowledge that they assume certain risks in participating in an EF Tour, which may include the risk of harm, injury, illness, or death from allergies, allergic reactions, or any adverse symptoms to any meals, foods, beverages (whether alcoholic or non-alcoholic), candies, medications, or drugs of any kind, or any other consumables, or in connection with allergies, or allergic reactions to any environmental, seasonal, natural, synthetic, chemical, or biological causes, or sources, whether caused by the negligence of EF or otherwise.

EF can offer vegetarian meal options to our travellers. EF will attempt to accommodate other special diets (e.g., vegan, gluten-free, kosher, halal, or diabetic meals) but there may be situations when we are unable to do so. If a meal is included on your flight EF can submit a meal request on your behalf. Flight meal requests must be submitted to EF by 30 days prior to departure.

EF is not responsible for passports, or other documents that are lost or stolen, or for loss of or damage to luggage or any other passenger belongings. EF is not responsible for locating lost property. In the case of lost travel documents, the traveller is solely responsible for meeting the airline’s requirements (both logistical and financial). Should a traveller lose their passport during the tour, they are responsible for the costs of any additional hotel or flight costs associated with their trip delay while a replacement passport is in process. If the traveller is a minor, the traveller’s parents are also responsible for any additional hotel or flight costs for the chaperone supervising the student during the trip delay. While EF will book accommodation and flights in good faith, payment must be remitted to EF Tours within 30 days. If payment is not received within this timeframe, the account will be sent to collections for resolution.

Group Leaders can add requests for Tour Director, hotel, meal, itinerary, and flight attributes. These requests are not guaranteed. If producible, they may incur additional costs which will be the group’s responsibility to pay.

Visit eftours.ca/bc for the most recent version of the latest travel year’s Booking Conditions.

EF Educational Tours is registered per the Travel Industry Act and upholds the standards and policies of this Act, including securing all advanced payments of its customers, regardless of province or territory of origin, through the affiliation of the following organizations. EF Educational Tours is registered with TICO (registration #2395858), Consumer Protection BC (registration #73991), and is a holder of a Quebec permit with the Office de la protection du Consommateur (OPC permit #702732).

Visit eftours.ca/bc for the most recent version of the latest travel year’s Booking Conditions.